Showroom No. 4, Hashel Building, Northern Sector, Jurf 3, Ajman-UAE+971506458773
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DGT LogoDAMSEL GENERAL TRADING (S.P.S - L.L.C)

Terms And Condition

Purpose of the website

The Website provides information about our products and services, facilitates online orders, and offers resources for our customers and business partners.

Use of the website

  • Eligibility: You must be at least 18 years old or have the consent of a legal guardian to use this Website.
  • Permitted use: You agree to use the Website solely for lawful purposes. Activities such as data mining, unauthorized access, and transmitting harmful content are strictly prohibited.
  • Account responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

Products and services

  • Product Information: We strive to provide accurate product descriptions and images. However, we do not guarantee that all information is free of errors or omissions.
  • Pricing: Prices listed on the Website are in UAE Dirhams (AED) and subject to change without notice. Taxes and delivery fees may apply.
  • Order acceptance: We reserve the right to accept or reject any order for any reason. A confirmation email signifies order acceptance.
  • Delivery: Delivery timelines are estimates and may vary based on location. Damsel General Trading is not liable for delays beyond our control.

Intellectual property

  • Ownership: All content on this Website, including text, graphics, logos, and software, is the property of Damsel General Trading or its licensors and is protected under UAE intellectual property laws.
  • Restrictions: You may not copy, distribute, modify, or use Website content for commercial purposes without prior written consent.

Limitation of liability

  • Disclaimer: The Website is provided on an “as is“ and “as available“ basis. We make no warranties, express or implied, regarding the Website's functionality or content.
  • Exclusion of liability: Damsel General Trading will not be held liable for any direct, indirect, or consequential damages arising from your use of the Website.

User-generated content

  • Submission of content: By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free, and transferable right to use, modify, and publish such content.
  • Prohibited content: You agree not to post content that is defamatory, obscene, or violates UAE laws.

Privacy

  • Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

Changes to terms

  • We reserve the right to update these terms at any time. Changes will be posted on this page with the updated effective date.

Payment method policy

  • We DO NOT accept online payments through [credit cards/debit cards/bank transfers] our website, www.damselbiz.com.
  • All payments are processed securely through a trusted payment gateway that complies with UAE laws at the time of delivery via cash or debit or credit card terminal provided by Damsel General Trading only.
  • Currency: All transactions are conducted in UAE Dirhams (AED) unless otherwise stated.
  • Payment confirmation: Once payment is successfully completed, you will receive
  • An email confirmation with your order details.
  • Tax invoice payment confirmation receipt upon delivery.
  • Secure transactions: Your card payment details are encrypted and securely processed. Damsel General Trading does not store your credit card information.
  • Failed transactions: If a transaction fails, please contact your bank or our customer support team at damsel.trading@outlook.com for assistance.

Cancellation policy

  • Order cancellation by customer: Orders can be cancelled within 24 hours of placement, provided they have not been processed for delivery. To cancel your order, email us at damsel.trading@outlook.com or WhatsApp on +971 506458773 with your order details.
  • Order cancellation by Damsel General Trading: We reserve the right to cancel orders under the following conditions:
  • Product is out of stock.
  • Payment issues or verification failure.
  • Inaccurate pricing or product description.
  • You will be notified via email and receive a full refund if the payment had been received.

Refund policy

  • Eligibility for refund:Refunds are available under the following circumstances:
  • Orders cancelled before processing for delivery.
  • Products delivered are damaged, defective, or incorrect.
  • Non-refundable Items:Products that are perishable or customized cannot be refunded unless they are defective or damaged upon delivery.
  • Refund process:
  • To request a refund, contact us at damsel.trading@outlook.com within 48 hrs of receiving the product. Provide the order receipt number and reason for the refund request.
  • Approved refunds will be processed within 7 business days after we receive and inspect the returned item, if applicable.
  • Refund method: Refunds will be issued via the original payment method used at checkout.
  • Delivery charges: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).